Average Retail Return Rate Surges To 16.6% in 2021 As Online Orders Grow
By Nathalie Voit Retail returns in 2021 hit an average of 16.6%, up from 10.6% one year ago, the National Retail Federation (NRF) and Appriss Retail said in a survey released Jan. 25. Out of the $4.583 trillion sales in the U.S. retail industry, retailers expect to lose about $761 billion in sales from returns, [...]